Employee Benefits Enrollment
SBC strives to deliver clear, high-quality communications to enroll both core and voluntary insurance plans. To accomplish the established goals, we rely on working closely with the client H.R. department for support for this valuable employee benefit communication planning system. The joint effort between you and SBC will assure a highly effective and successful enrollment with complete employee comprehension of available choices. We have outlined the process in providing these services:
SBC representatives will meet with client to review product options, communication, enrollment method and administration processes. We will negotiate insurance company quotes for products that have been selected by client.
After client approval of the recommendations, we will provide enrollment contracts and insurance company master agree ments for signature.
We will then develop, with client, the enrollment timeline and implementation process.
Review payroll systems and master agreements.
Review replacement issues or take over provisions of current plans.
Letter of agreement is signed by client.
Interface with all vendors to provide services for enrollment.
Timeline is developed for enrollment process with the targeted completion dates.
Finalize any changes by client to insurance plans.
Then we…
Begin development of communications for pre-enrollment and education.
Provide sample management and employee announcement letters.
Determine enrollment start date.
Conduct meetings to communicate the enrollment process to upper and middle management.
Contact programmers for the electronic enrollment, (if applicable).
Supervise enrollment process.
Provide daily and weekly reports to management.
We offer an array of enrollment choices. These include the following or a combination of them:
Face-to-face meetings - Our team of Professionals are available to provide face-to-face enrollments.
Call center - SBC can provide call center services for any size group.
Passive Enrollment - Enrollment through print material, involving no live interaction with employees.
Internet - Using an online enrollment system, either passive or in conjunction with other benefit communications, including call centers.
Our recommendations can provide a great benefit to a client and its employees, but only with the commitment and service needed to support the level you expect. We will provide the following services to support the programs offered by our company:
Provide electronic interface of deductions, changes, and cancellation of programs being offered by SBC. Our staff will also assist with monthly billing reconciliation.
Employees who have questions, claims, changes in status, or lost policies may receive assistance through our client specific customer 800 number, through our web site with our customer service request form, or through their personal customer portal. No client employee willhave to answer questions or provide administrative support for these programs.
We are committed to providing valuable and affordable insurance programs, and to supporting a client's administration of the plans.
Contact Us today to learn more about how we can help your company acheive its goals!
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